Senior Congress leader and current member of Maharashtra Legislative Assembly Prithviraj Chavan has written a letter to the Minister of Civil Aviation Hardeep Puri, demanding that the airlines should be directed to provide cash refunds to the consumers for the tickets that were cancelled during the lockdown.
The development comes a few days after the Supreme Court asked the Centre and the airline companies to discuss modalities for a full refund of tickets for domestic and international flights which were cancelled following the coronavirus-induced lockdown.
“I have written to Minister of Civil Aviation @HardeepSPuri to direct the airline operators to provide cash refunds for air tickets cancelled during lockdown in a specific time frame. Not refunding the cost of air tickets for cancelled flights is an abuse of consumer rights,” Prithviraj Chavan said in a tweet.
The letter, written on June 14, says, “Indian consumers, who had to cancel their flight tickets after the announcement of the lockdown, are entitled to receive cash refunds. According to the Consumer Protection Act the contract between the consumers and the airline gives the right to consumers to seek a cash refund. Many airlines including Air India are not honoring this contract and compelling the passengers to accept vouchers for future travel. In some cases, the airlines are misinforming the consumers on refund policies.”
I have written to Minister of Civil Aviation @HardeepSPuri to direct the airline operators to provide cash refunds for air tickets cancelled during lockdown in a specific time frame. Not refunding cost of air tickets for cancelled flights is an abuse of the consumer rights. pic.twitter.com/1avwIYwOiC
— Prithviraj Chavan (@prithvrj) June 15, 2020
Prithviraj Chavan has further requested the aviation minister to issue a clarification on the refund policy. “direct the airline operators to prevent abuse of consumer rights and provide a choice of cash refunds with the settlement of refunds in a specific time period.” the letter reads.
Talking to India Today TV, many passengers have alleged that getting a refund from the airline had indeed become a task and that the airlines, on many occasions, first announced the flights and then cancelled at the last minute, leaving the passengers helpless.
Passengers have now been told that their money had been put in a credit shell which they can avail at a later stage. This policy has angered many passengers.
Talking to India Today TV, D Sudhakar…